Privacy Policy

1. Introduction

ACH Antioch Masonry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our website or services.

2. Information We Collect

Personal Information

When you contact us for a quote or service, we may collect personal information including your name, address, email address, phone number, and property details. This information is provided voluntarily by you when you fill out forms, call us, or email us.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and pages visited. This information helps us improve our website and understand how visitors use our site.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences, but disabling cookies may limit your ability to use certain features of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide estimates and schedule masonry services
• To communicate with you about your project
• To send invoices and process payments
• To improve our website and customer experience
• To respond to your inquiries and support requests
• To comply with legal obligations and enforce our terms
• To send occasional updates about our services, with your consent

We will never sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who help us operate our business, such as payment processors, scheduling software, or email service providers. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: If our business is sold or merged with another company, your information may be transferred to the new owner.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encryption where appropriate, and limiting employee access to personal information.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
• Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
• Cookies: You can control or disable cookies through your browser settings.

To exercise these rights, please contact us using the information provided below.

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, use, and share, and the right to request deletion of your information.

California residents may also request that we do not sell their personal information. We do not sell personal information as defined by the CCPA.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

ACH Antioch Masonry

311 Sunset Dr Suite H, Antioch, CA 94509

Phone: (925) 503-1246

Email: support@masonryantioch.com