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Effective Date: January 1, 2026
Please read these Terms and Conditions carefully before using our website at masonryantioch.com or engaging ACH Antioch Masonry ("we," "us," or "our") for masonry services. By using our site or signing a service agreement with us, you accept these terms in full.
By accessing our website or requesting services, you confirm that you are at least 18 years old and have the legal authority to enter into a binding agreement. If you are requesting services on behalf of a property you do not own, you represent that you have the authorization of the property owner to do so. We reserve the right to refuse service to anyone at our discretion.
ACH Antioch Masonry provides residential and commercial masonry services in Antioch, CA and the surrounding East Bay. Services include, but are not limited to, foundation repair, chimney repair, tuckpointing, brick repair, driveway pavers, retaining wall construction, masonry restoration, fireplace installation, stone veneer installation, concrete block walls, outdoor kitchen masonry, walkway construction, brick wall installation, stone masonry, and brick pointing.
All work is performed in accordance with applicable local building codes and permit requirements. Scope of work, materials, and project timelines are defined in the written service agreement provided to you before work begins.
Estimates provided by ACH Antioch Masonry are based on an in-person assessment of the property and the information available at the time. A written estimate reflects the scope of work discussed and the pricing for that scope.
Estimates are not binding contracts. A binding agreement is formed only when both parties have signed a written service contract. If conditions discovered during the work require a change in scope - such as additional damage found behind a wall or beneath a slab - we will notify you and provide a written change order before proceeding with any work outside the original scope.
Pricing is subject to change if significant time passes between the estimate date and the start of work, or if material costs change substantially. We will notify you of any such change before beginning work.
Once a service date is confirmed, we ask that you notify us at least 48 hours in advance if you need to reschedule. We understand that circumstances change, and we will work with you to find a new date.
Cancellations made after work has begun may be subject to charges for labor and materials already incurred up to the point of cancellation. If a deposit was collected, the terms governing that deposit are set out in your written service agreement.
We reserve the right to reschedule due to unsafe weather conditions, permit delays, or other circumstances beyond our control. We will contact you as soon as possible in those situations.
Payment terms are specified in your written service agreement. In general, a deposit may be required before work begins, with the remaining balance due upon completion of the project. Larger projects may have milestone-based payment schedules, which will be outlined in the contract.
Accepted payment methods will be communicated to you during the estimate process. Payment is due on the date specified in your agreement. Accounts that remain unpaid past their due date may be subject to a late payment fee, as described in your service contract.
Under California law, a contractor may not require a down payment of more than 10% of the total contract price or $1,000 - whichever is less - before work begins, except for custom-order materials. We comply with this requirement.
Where a building permit is required for the work under your contract, ACH Antioch Masonry will apply for and manage that permit on your behalf. Permit fees are either included in the project price or itemized separately in your written estimate. The customer is responsible for providing reasonable access to the property for required inspections. Delays caused by the customer's unavailability for scheduled inspections may affect the project timeline and are not the responsibility of ACH Antioch Masonry.
ACH Antioch Masonry provides a written warranty covering defects in both labor and materials for work performed under a signed service agreement. The specific warranty period and coverage terms are stated in your written agreement and warranty document provided at project completion.
The warranty does not cover damage caused by: events beyond our control including earthquakes, flooding, or other natural disasters; modifications made to the work by the customer or a third party after project completion; normal wear over time not related to workmanship; or failure to follow maintenance recommendations provided at project completion.
To make a warranty claim, contact us at support@masonryantioch.com or by phone at (925) 503-1246. We will respond within a reasonable timeframe and schedule a return visit if the claim falls within warranty coverage.
To the maximum extent permitted by applicable law, ACH Antioch Masonry's total liability to you for any claim arising out of or related to our services or this agreement is limited to the amount you paid us for the specific project giving rise to the claim.
We are not liable for indirect, incidental, special, or consequential damages, including loss of use, loss of income, or property damage not caused directly by our work. Some jurisdictions do not allow these limitations, in which case this provision applies to the fullest extent permitted by law in those jurisdictions.
Our website and its content are provided "as is" without warranties of any kind, express or implied. We do not warrant that the information on our site is complete, accurate, or current. We make no guarantees about the availability of the website or that it will be free from errors or viruses. This disclaimer does not affect the written workmanship warranty provided separately for completed service projects.
If a dispute arises between you and ACH Antioch Masonry, we ask that you first contact us directly to describe the issue. Most concerns can be resolved through direct communication, and we are committed to working in good faith to find a fair solution.
If direct resolution is not possible, the parties agree to attempt mediation before pursuing litigation. Nothing in this section prevents either party from seeking emergency relief in a court of competent jurisdiction.
These Terms and Conditions and any disputes arising from or related to them are governed by the laws of the State of California, without regard to conflict of law principles. Any legal proceedings that cannot be resolved by mediation will be brought in the appropriate courts located in California.
The content on our website - including text, images, and company information - is the property of ACH Antioch Masonry and may not be reproduced, distributed, or used for commercial purposes without our written permission. You may view and share content for personal, non-commercial purposes.
You agree not to use our website in any way that violates applicable law, transmits harmful code, or interferes with the operation of the site or our services.
We may update these Terms and Conditions at any time by posting a revised version on this page and updating the effective date. Continued use of our website or engagement of our services after changes are posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
If you have questions about these terms, contact us: